Mr. Alanzo is approached by an angry parent at the supermarket. ...

[appyboo]

Mr. Alanzo is approached by an angry parent at the supermarket. She starts loudly discussing her reaction to child's most recent report card. Mr. Alanzo should
 
  a. calmly discuss the situation, using active listening and attempting to see the parent's side of the issue.
  b. tell the parent he appreciates her concerns and will be happy to discuss them, and that he'll contact her to schedule a conference so they can discuss the issue in a more appropriate setting.
  c. defend his point of view strongly to ensure that the parent knows the teacher is the authority figure.
  d. inform the parent that this is not the place for this conversation and that he'll contact the store manager if she persists in harassing him.

Question 2

Which of the following things should NOT be done in preparation for teacher-parent conferences?
 
  a. Create a comfortable, relaxed environment for the conferences to take place where interruptions are minimized.
  b. Prepare parents for the conference by sending each family a reminder, agenda, and pre-conference questionnaire.
  c. Protect the class from knowledge of the conferences so students won't worry about them.
  d. Gather and organize important information about the students.

[leahchrapun]

Answer to Question 1

b

Answer to Question 2

c