The nurse manager gives a staff nurse a performance evaluation ...

[dejastew]

The nurse manager gives a staff nurse a performance evaluation with several recommended areas for improvement.
 
  What should the staff nurse do to indicate that he or she appreciates the feedback and wants to improve?
  1.
  Say, Thank you.
  2.
  Ask questions about how to improve.
  3.
  Apologize for poor performance.
  4.
  Say, I'll do my best to get better.

Question 2

The nurse manager has given a verbal warning to a nurse who calls in sick frequently, usually on scheduled Fridays or Mondays for a long weekend. When the behavior continues the manager provides a written warning.
 
  What is the next step if the employee's behavior doesn't improve?
  1.
  Verbal warning
  2.
  Written warning
  3.
  Suspension
  4.
  Termination

[aadams68]

Answer to Question 1

ANS: 2
Asking questions about how to improve indicates the nurse really wants to perform better and is asking for information about how to go about making steps in the right direction.

Answer to Question 2

ANS: 3
The next step in the process is to suspend the employee for a short period of time to consider whether continued employment is desired and whether the employee is able to change behavior.

[dejastew]

Excellent

[juliaf]

TYSM