Which of the following is critical to communication? 1. Using ...

[abern]

Which of the following is critical to communication?
 
  1.
  Using professional terms when talking to a patient
  2.
  Listening carefully to your staff member as he or she shares a problem
  3.
  Hearing what another nurse tells you as you continue to prepare a medication
  4.
  Having the ability to calm an angry family member

Question 2

Other forms of communication by the licensed practical nurse include:
 
  1.
  charting on the nurse's notes.
  2.
  reading the patient's chart.
  3.
  taking notes during a staff meeting.
  4.
  all of the above.

[owenfalvey]

Answer to Question 1

ANS: 2
Listening is a critical part of communication because communication is a two-way loop. Listening can solve more problems than screaming, talking, or leaving.

Answer to Question 2

ANS: 4
All of these answers are examples of other forms of communication. The nurse manager must be assertive in written communication, and it is also important for all nurses to be able to write well.