A nursing supervisor is scheduling holiday hours. When the ...

[piesebel]

A nursing supervisor is scheduling holiday hours. When the supervisor tells the staff nurse that she needs to work Christmas day, the staff nurse calmly states, I worked last Christmas and will not work this Christmas.
 
  When the supervisor says But I need you to work, the nurse repeats I worked last Christmas and will not work this Christmas. This is an example of which assertive behavior technique? A. Shifting from content to process
  B. Standing up for one's basic rights
  C. Responding as a broken record
  D. Defusing

Question 2

The dean of nursing criticizes a faculty member about views on academic freedom.
 
  The faculty member states, Are you upset because I believe in academic freedom or because you don't? The faculty member is using which technique to promote assertive behavior? A. Standing up for one's basic human rights
  B. Delaying assertively
  C. Inquiring assertively
  D. Responding assertively with irony

[ky860224]

Answer to Question 1

C
Responding as a broken record is an assertive behavior technique that consists of persistently repeating in a calm voice what is wanted.

Answer to Question 2

C
This response reflects the use of inquiring assertively. Inquiring assertively is an attempt to seek additional information about critical statements.