Answer to Question 1
ANS: B
Supporting problem solving and helping her express herself is most important. Response A is advice giving, which is not appropriate. You don't have enough information to know if response C or D is correct.
Answer to Question 2
ANS: C
This response supports a safe environment for this patient, the other patients, visitors, and staff. Ignoring him will escalate the situation. Because his judgment is impaired, trying to reason with him will be unsuccessful.