What is the main problem with the Fin & Feather Pet Supplies letter in Exercise 1.3 in the text?
A) The writer fails to use polite language.
B) The writer fails to tell the reader what action is required.
C) The letter uses incorrect formatting for a business letter.
D) The writer provides inappropriate details about the situation.
E) None of these answers are correct.
Question 2
Which of the following is NOT an accurate statement about workplace communication?
A) The memo has now been almost totally replaced by e-mail.
B) Every instance of workplace writing occurs for a specific reason.
C) Every instance of workplace writing is intended for a particular individual or group.
D) Workplace writing should avoid personal pronouns such as I and you.
E) Workplace writing should uphold strict ethical standards.
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