Author Question: External blogs (a) are most effective when they adopt a formal tone. (b) should not be ... (Read 24 times)

mspears3 · **on:** Jul 19, 2018

External blogs

(a) are most effective when they adopt a formal tone.
(b) should not be interactive.
(c) often include a sign-in feature to allow visitors to receive updates.
(d) are rarely used to address customer concerns.
(e) a and b.

Question 2

A _________________ (or site map) is a handwritten sketch used to design a Web page.

Fill in the blank(s) with the appropriate word(s).