External blogs (a) are most effective when they adopt a formal ...

[mspears3]

External blogs
 
  (a) are most effective when they adopt a formal tone.
  (b) should not be interactive.
  (c) often include a sign-in feature to allow visitors to receive updates.
  (d) are rarely used to address customer concerns.
  (e) a and b.

Question 2

A _________________ (or site map) is a handwritten sketch used to design a Web page.
 
  Fill in the blank(s) with the appropriate word(s).

[tanna.moeller]

Answer to Question 1

c

Answer to Question 2

storyboard

[mspears3]

Great answer, keep it coming

[alexanderhamilton]

Thanks for the timely response, appreciate it