Author Question: Long email messages in a business setting should use a) all caps b) special text styles such as ... (Read 64 times)

Diane

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Long email messages in a business setting should use
 
  a) all caps
  b) special text styles such as boldface or italics
  c) headings and white space
  d) many blind copies

Question 2

Negative or bad news messages almost always use
 
  a) passive voice and a buffer
  b) active voice and a buffer
  c) a combination of passive and active voice and a buffer
  d) none of the above



potomatos

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Answer to Question 1

c

Answer to Question 2

a



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