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Author Question: The starting point for instituting a Total Quality Management (TQM) program is a. employee ... (Read 23 times)

kfurse

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on: Jul 21, 2018
The starting point for instituting a Total Quality Management (TQM) program is
 
 

a. employee involvement.
  b. changes in operations methods.
  c. improving the quality of materials.
  d. employing new forms of technology.
  e. strategic commitment.



Question 2

According to a survey cited in the text, a primary strategic issue facing managers is
 
 

a. quality.
  b. productivity.
  c. employee job satisfaction.
  d. absenteeism.
  e. speed.



quynhmickitran

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Reply #1 on: Jul 21, 2018
Answer to Question 1

E

Answer to Question 2

E


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