Effective communication involves listening. Which of the ...

[humphriesbr@me.com]

Effective communication involves listening. Which of the following is most correct as
  regards listening.

 
 

a. Listening is harder to practice than is talking.
  b. Most listening errors occur because the receiver is not fully engaged.
  c. Listening skills can be improved.
  d. All of these are correct.
  e. None of these are correct.

Question 2

According to the text, if you have a personal, nonroutine, or brief message to convey, the
  best form of interpersonal communication is probably

 
 

a. oral.
  b. written.
  c. lateral.
  d. informal.
  e. downward.

[sarah_brady415]

Answer to Question 1

D

Answer to Question 2

A

[humphriesbr@me.com]

Excellent

[isabelt_18]

Wow, this really help