Treating scratches from pets promptly and thoroughly with ...

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Treating scratches from pets promptly and thoroughly with ___________________ _ and ___________________ _ is very important.
 
  Fill in the blank(s) with correct word

Question 2

All of the following statements are true of crises except:
 
  a. They can create distorted perceptions.
  b. They generally take the organization by surprise.
  c. They are almost always disruptive to the organization.
  d. They are nearly always positive.

[bbburns21]

Answer to Question 1

soap, water
water, soap

Answer to Question 2

D

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Excellent

[okolip]

TYSM