When telephoning, you should have a pad of order forms, a blank ...

[kshipps]

When telephoning, you should have a pad of order forms, a blank pad of paper, a price list, and sharpened pencils by the phone.
 
  Indicate whether the statement is true or false

Question 2

Concern for the writer rather than the reader will encourage a better reception.
 
  Indicate whether the statement is true or false

[yasmin]

Answer to Question 1

True

Answer to Question 2

False

[kshipps]

Thanks for the timely response, appreciate it

[softEldritch]

Great answer, keep it coming