Author Question: The nurse is participating in an activity that examines the flow of client care between departments ... (Read 29 times)

ssal · **on:** Jul 22, 2018

The nurse is participating in an activity that examines the flow of client care between departments to ensure that the processes work effectively with acceptable levels of performance. This type of activity is considered to be:

a. quality assurance. c. total quality management.
b. continuous quality improvement. d. process improvement.

Question 2

The nurse is ensuring that client care is provided with high quality since one cost of poor quality of care would be:

a. increase in staff job satisfaction.
b. improved use of time for task performance.
c. litigation and malpractice settlements.
d. reduced training of new employees.