Author Question: A student nurse and clinical instructor are discussing quality in health care. The instructor knows ... (Read 72 times)

charchew · **on:** Jul 22, 2018

A student nurse and clinical instructor are discussing quality in health care. The instructor knows the student understands when the student makes which statement?

a. Quality is apparent in all health care.
b. Quality is an outcome of health care.
c. Quality is seen and unseen in health care.
d. Quality is achieved by collaboration in health care.

Question 2

A student nurse is talking with his instructor. The student asks how quality of care is evaluated. What is the best response by the instructor?

a. Quality of care is evaluated by the patient getting well.
b. Quality of care is evaluated on the basis of process and outcomes.
c. Quality of care is evaluated by the physician's assessment.
d. Quality of care is evaluated by the patient's satisfaction.

tjayeee · **Reply #1 on:** Jul 22, 2018

Answer to Question 1

ANS: C
Quality in health care is tangible and intangible. Quality in health care is not apparent in all health care, as many areas of health care are lacking. Quality of care does not always affect the outcome of care; the patient may recover no matter what care is given. Quality is not always achieved by collaboration.

Answer to Question 2

ANS: B
Quality of care is evaluated by process and outcomes. If the outcomes are achieved, then the care has achieved what is was designed to do. The patient getting well may be an action of the body doing what it is supposed to do and not quality of care; the same can be said of the physician's assessment. The patient's satisfaction is subjective according to his or her perceptions and not the quality of care.