Author Question: The nurse is presenting an in-service on the importance of collaborative communication. The nurse ... (Read 22 times)

SGallaher96 · **on:** Jul 22, 2018

The nurse is presenting an in-service on the importance of collaborative communication. The nurse includes which critical event identified by the Joint Commission as an outcome of poor communication among health care team members?

a. The occurrence of a patient event resulting in death or serious injury
b. Decreased ability to document expenses of care provided
c. Longer time to begin surgical cases
d. Increased time to discharge patients to outpatient care

Question 2

A nurse manager has recently overheard several negative comments made by nurses on the unit about other nurses on the unit. The manager recognizes that the nurses are exhibiting what type of behavior that is detrimental to collaboration?

a. Vertical violence
b. Lateral violence
c. Descending violence
d. Personal violence

maaaaaaaaaa · **Reply #1 on:** Jul 22, 2018

Answer to Question 1

ANS: A
The Joint Commission has identified that poor communication is the primary factor in the occurrence of sentinel events, or events resulting in unintended death or serious injury to patients. Lack of documentation, longer time to begin surgery, and increased delays in discharge all contribute to the management of health care, but do not result in critical patient outcomes.

Answer to Question 2

ANS: B
Lateral violence undermines collaboration and occurs nurse-to-nurse. Vertical or descending violence implies one participant has a higher status than another. Personal violence falls in a legal category, and while it will hinder collaboration, it is not specific to coworkers.