Answer to Question 1
Company Web sites are addressable locations on the World Wide Web that provide essential information about the company.
Answer to Question 2
First a team is organized to review the process and make recommendations for improving it. The team conducts a detailed evaluation of the current procedures and the expectations of all who participate in the process. Based on this evaluation, process improvements are identified and implemented. The results of these process improvements are measured, and the process is reevaluated to identify additional improvements.