Which of the following does Egan suggest is a good guideline for the relationship of highlights and probes?
a. A good formula for the relationship is three probes to one highlight.
b. After using a probe to which a client responds, share a highlight thatexpresses and checks your understanding.
c. Use mostly highlights, probes don't get much client response.
d. If a probe is effective, follow it with another probe.
Question 2
Appeasement is most appropriate:
A) if client behavior is so bad that time out is necessary.
B) if all else has failed.
C) in emergency situations where the worker knows little about the client.
D) when the client has previously been friendly with workers.
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