Personal values: a) are carefully controlled by the helpers ...

[Diane]

Personal values:
 
  a) are carefully controlled by the helpers distance and neutrality in the sessions
  b) are universal
  c) must not be brought into the helping relationship
  d) are transmitted both directly and indirectly in interpersonal relationships

Question 2

To avoid fostering dependence, helpers should:
 
  a) provide sympathy to the helpee
  b) encourage helpees to discuss the details of the actual crisis
  c) focus on future action
  d) take direct action to take care of the crisis victim

[ryrychapman11]

Answer to Question 1

d)

Answer to Question 2

c)

[Diane]

Thanks for the timely response, appreciate it

[coreycathey]

Excellent