When feedback is negative, it is most effective if
a. the person can do something about the situation.
b. it is delivered in a nonjudgmental tone of voice.
c. it includes emphasis on strengths.
d. all of these.
Question 2
According to the authors, feedback is least effective
a. when it deals with one or two things at a time.
b. when it is general rather than specific.
c. when it is a check to ensure clear communication.
d. when it is asked for by the recipient.
