When feedback is negative, it is most effective if a. the ...

[cool]

When feedback is negative, it is most effective if
 
  a. the person can do something about the situation.
  b. it is delivered in a nonjudgmental tone of voice.
  c. it includes emphasis on strengths.
 d. all of these.

Question 2

According to the authors, feedback is least effective
 
  a. when it deals with one or two things at a time.
 b. when it is general rather than specific.
 c. when it is a check to ensure clear communication.
  d. when it is asked for by the recipient.

[anyusername12131]

Answer to Question 1

d

Answer to Question 2

b