Answer to Question 1
C
Answer to Question 2
The text provides the following list and descriptions:
Fair: She recognizes that a successful resolution must be based on principles of fairness and trust. She does not take undue advantage of others during negotiation. When mediating or acting as a decision maker, she does not take sides and is perceived as a true neutral by the parties. She affords the parties full opportunity to be heard and ensures that no party dominates or takes advantage.
Trustworthy: She gains and maintains others' trust and confidence. Others feel comfortable opening up with their concerns, knowing she will handle the information and their feelings appropriately. When mediating or acting as a decision maker, the parties know she will carry out the process in an equitable manner and that she can be entrusted with confidential information.
Respected and qualified: She has garnered respect both at an interpersonal and organizational level as someone who can work with individuals to solve problems and handle conflicts in a professional manner. Whether negotiating, mediating, or decision-making, her expertise, experience, and other qualifications to participate in the conflict resolution process are readily recognized.
Honest: She is transparent in her viewpoints and judgments, leaving no doubt where she stands. When acting as a decision maker, she is forthright in rendering a just decision and in explaining the basis for her decision. She has nothing to hide or to be defensive about.
Principled: Before addressing any conflict, she assesses the point at which her principles or ethics would be compromised were she to agree to a particular proposal. She is willing to engage in continued give and take, yet prepared to walk away if her principles are threatened or compromised