A question that suggests a desired answer and may be used to elicit responses from witnesses who otherwise would not be forthcoming is called:
a. A closed-ended question
b. A hypothetical question
c. An open-ended question
d. A leading question
Question 2
__________ is the act of listening attentively to the speaker's message and responding to the speaker by providing verbal or nonverbal cues that encourage the speaker to continuein effect, saying, I'm listening, please go on.
a. Active listening
b. Retentive listening
c. Passive listening
d. Reflecting back