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Author Question: Three of the four types of consequences to a particular behavior are ____________, ____________, and ... (Read 26 times)

clippers!

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on: Aug 10, 2018
Three of the four types of consequences to a particular behavior are ____________, ____________, and ____________.
 
  Fill in the blank(s) with correct word

Question 2

What are the five dimensions of service? Give an example of how to achieve each.
 
  What will be an ideal response?


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yifu223

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Reply #1 on: Aug 10, 2018
Answer to Question 1

positive reinforcement, negative reinforcement, extinction, punishment

Answer to Question 2

The five dimensions of service are:
a. Tangibles  appearance of physical facilities, equipment, personnel, and communication materials.
b. Reliability  ability to perform the promised service dependably and accurately.
c. Responsiveness  willingness to help customers and provide prompt service.
d. Assurance  knowledge and courtesy of employees and their ability to convey trust and confidence.
e. Empathy  caring, individualized attention provided customers. It is the job of management and employees to deliver each dimension to each individual customer.


clippers!

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Reply 2 on: Aug 10, 2018
Excellent

6ana001

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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