This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Differentiate between the procedural aspects and convivial aspects of service. Give one example of ... (Read 307 times)

Brittanyd9008

  • Hero Member
  • *****
  • Posts: 500
on: Aug 10, 2018
Differentiate between the procedural aspects and convivial aspects of service. Give one example of each.
 
  What will be an ideal response?

Question 2

Why do gaps in service occur?
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

sabina576

  • Sr. Member
  • ****
  • Posts: 356
Reply #1 on: Aug 10, 2018
Answer to Question 1

Procedural part of service consists of what is involved in getting the products and services to the customer and consists of incremental flow of service, timeliness, accommodation, anticipation, communication, customer feedback, and supervision. The convivial part of service refers to the visual and measurable behaviors of servers. These behaviors include attitude, body language, tone of voice, tact, name calling, attentiveness, guidance, suggestive selling, and problem solving.

Answer to Question 2

Management does not know what is important to the customers, management knows what is important but does not translate that knowledge into service standards, service standards are in place but employees do not practice them, and/or customers are promised a level of service that is not delivered.


Brittanyd9008

  • Member
  • Posts: 500
Reply 2 on: Aug 10, 2018
Great answer, keep it coming :)

irishcancer18

  • Member
  • Posts: 310
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

Immunoglobulin injections may give short-term protection against, or reduce severity of certain diseases. They help people who have an inherited problem making their own antibodies, or those who are having certain types of cancer treatments.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Did you know?

Fewer than 10% of babies are born on their exact due dates, 50% are born within 1 week of the due date, and 90% are born within 2 weeks of the date.

Did you know?

Anesthesia awareness is a potentially disturbing adverse effect wherein patients who have been paralyzed with muscle relaxants may awaken. They may be aware of their surroundings but unable to communicate or move. Neurologic monitoring equipment that helps to more closely check the patient's anesthesia stages is now available to avoid the occurrence of anesthesia awareness.

Different gene orders give different double recombinants Different gene orders give different double recombinants
Men Present for Service during the Civil War Men Present for Service during the Civil War
Competence in expressing, understanding, and regulating emotions are crucial aspects of social ... Competence in expressing, understanding, and regulating emotions are crucial aspects of social ...
After checking for stored diagnostic trouble codes (DTCs), the wise technician checks service ... After checking for stored diagnostic trouble codes (DTCs), the wise technician checks service ...
Types of ecosystem service vs. total global value per year Types of ecosystem service vs. total global value per year
Give the expression for Kf for Co(SCN)42-. Give the expression for Kf for Co(SCN)42-.
Video: Digestive System Animation

For a complete list of videos, visit our video library