Answer to Question 1
ObjectiveWhat is the desired result of the decision?
This refers to the desired end result. It should not contain the method by which the chef
supervisor arrives at the decision.
ExamineDetermine the problem through careful investigation.
This is the why portion of the decision. Once all potential causes of the problem have
been located, the cause can be determined.
EvaluateGather the facts.
Make a list of possible solutions to the problem, and then narrow down this list to a
handful of best solutions. The initial step in the process is to make a broad list that can
later be narrowed.
DetermineWhat are the other options?
Evaluate the potential best solutions. The greater the number of alternatives, the more
likely it is that the best choice will be among them.
ChooseWhat is the best option?
Making a choice does not complete the decision-making process. Choosing involves
writing a detailed plan that outlines the action steps. This typically requires listing who is
responsible, the start dates and end dates, what is involved, what changes will take place,
and how these changes will take place.
ImplementWhat is the best choice?
Implement the solution and evaluate its progress.
Follow up using the plan developed in the previous step. Monitor it at every stage. Evaluation
provides the decision-maker with information to judge the quality of the decision.
Answer to Question 2
2.6
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