Answer to Question 1
0.2222. (or a rounded version of
this answer)
Answer to Question 2
Overlapping fields of experience lead to effective communication when the sender and receiver
follow some basic guidelines. Communication guidelines for the sender include the following:
Keep the message focused on its original purpose. This makes communication
clearer and easier to follow for all team members.
Check for understanding by asking questions and requesting feedback.
Demonstrate interest and encourage clarity of interpretation by using open-
ended questions that begin with who, what, when, where, and how.
Ideas should be communicated at the proper time and place. Try to catch team
members at a time when their frame of mind is receptive to information. Use
nonverbal signals. This shows you are interested in what is being said.
Enhance the receiver's (team member's) self-confidence and encourage
communication by complimenting the receiver.
Use the receiver's name whenever possible. This demonstrates respect and
acknowledgment.
Communicate by your tone of voice, facial expressions, words, body
language, and appearance that you care about the receiver and the message.
All of these factors affect the reception of the message.
Have the message clear in your mind before communicating. The more
systematically the chef supervisor analyzes the problem or idea to be
communicated, the clearer it becomes. Planning is essential to good
communication. Consideration of the attitudes and emotions of the receiver
who will be affected must be factored into the communication plan.
Communication guidelines for the receiver include the following:
Summarize by paraphrasing or restating the core of the message.
Ask questions when unsure. A lot of confusion may be avoided by asking the
sender to repeat or rephrase the message.
Respond to nonverbal cues. This clarifies the meaning of a bodily reaction. It
ensures that behaviors and words convey the same message and also
demonstrates understanding.
Sincerity and insincerity in communicating will become apparent if careful
thought is not part of the reception of ideas and opinions. In any
communication there must be feedback from the receiver to the sender. The
receiver should be made to feel free to respond fully.
Seek not only to be understood, but also to understand.
Be a good listener. When we are talking, we are often not listening. Listen for
the full meaning of the sender's message.
Analyzing body language, eye contact, and the verbal message assists in
reaching meaningful conclusions about the information.