Answer to Question 1
Team members in a Golden Rule Environment don't do things because they fear the
consequences of not doing them. Rather, team members do things because they want success for
everyone, including themselves and the operation. Point 8 of Deming's fourteen points addressed
driving out fear so that everyone may work effectively. According to Dina Berta, Restaurants
that can successfully brand themselves as a desirable place to work stand to have an edge in
attracting talent in an ever-shrinking labor pool, according to operators and personnel experts.
The Golden Rule Environment is key in branding an operation as a desirable place to work.
Answer to Question 2
to control each dish's quality and
quantity; to maintain consistency of preparation across cooks and days.
