When a company offers customers the option of searching for ...

[KWilfred]

When a company offers customers the option of searching for answers to their questions on the company website, it is called:
 a. web surfing.
 b. web self-service.
  c. live chat.
 d. web chat.

Question 2

All punctuation is disregarded when indexing personal and business names.
 a. True
  b. False
 Indicate whether the statement is true or false

[djpooyouma]

Answer to Question 1

b

Answer to Question 2

True

[KWilfred]

Wow, this really help

[xiazhe]

Thanks for the timely response, appreciate it