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Author Question: The single most important factor in leaving a voice mail message is a. Leave a message that is ... (Read 605 times)

Charlie

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  • Posts: 640
on: Aug 22, 2018
The single most important factor in leaving a voice mail message is
 
  a. Leave a message that is short and to the point.
  b. Leave as much information as possible.
  c. Leave your name.
  d. Speak clearly and succinctly.

Question 2

Which of the following statements demonstrates empathy?
 
  a. I'll be glad to help you.
  b. I can hear how frustrated you are. . .
  c. I'll be happy to transfer you to our department who can help you.
  d. Please hold while I ask my supervisor to see if he can help you.


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Amiracle

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Reply #1 on: Aug 22, 2018
Answer to Question 1

D

Answer to Question 2

B


Charlie

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  • Posts: 640
Reply 2 on: Aug 22, 2018
Great answer, keep it coming :)

brbarasa

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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