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Author Question: Identify the behavioral problem below that arises due to users receiving an insufficient explanation ... (Read 17 times)

ereecah

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Question 1

________ is a form of resistance when users blame anything and everything on the new system, such that it becomes the scapegoat for all real and imagined problems and errors.
◦ Acceptance
◦ Aggression
◦ Avoidance
◦ Projection

Question 2

Identify the behavioral problem below that arises due to users receiving an insufficient explanation of why a system must be changed.
◦ Communication.
◦ Natural resistance to change.
◦ The manner in which the change is introduced.
◦ Top management support of change.


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Marked as best answer by ereecah on Apr 8, 2019

l.stuut

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