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Author Question: In order to reduce resistance resulting from uncertainty, what guideline should be implemented and ... (Read 49 times)

olgavictoria

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Question 1

Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence.
◦ Passive-aggression.
◦ Persistent.
◦ Protest.
◦ Projection.

Question 2

In order to reduce resistance resulting from uncertainty, what guideline should be implemented and followed during the systems development process?
◦ Attempt to meet the users' needs.
◦ Avoid confrontation.
◦ Keep communication lines open.
◦ Keep cost down.


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Marked as best answer by olgavictoria on Apr 8, 2019

johnharpe

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olgavictoria

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Reply 2 on: Apr 8, 2019
Gracias!


mjenn52

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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