Question 1
Although Gillette uses canned software in its business operations, it does so with the intention of creating a competitive advantage. Identify how Gillette aims to gain a greater competitive advantage from using canned software.
◦ From deciding
how the software should be used.
◦ From deciding
what software should be used.
◦ From the cost savings it gains by using canned software.
◦ From deciding
when software should be used.
Question 2
Why does Pepsi create most of the software it uses in business operations?
◦ Pepsi does not trust canned software.
◦ Using canned software actually cost Pepsi more than using custom software.
◦ Pepsi could not find canned software sophisticated enough to meet its needs.
◦ There is no canned software available in Pepsi's industry.
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