Question 1
Attending union meetings as a way of coping with job dissatisfaction is an example of a(n) ________ response.
◦ loyalty
◦ exit
◦ neglect
◦ ratification
◦ voice
Question 2
To get his company through some hard economic times, Ben's working hours have just been reduced from 40 hours a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve and he can go back to working full time. Which of the following types of response is being displayed by Ben?
◦ voice
◦ acceptance
◦ neglect
◦ exit
◦ loyalty
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