Author Question: Individualistic cultures respect others' words, desire harmony, and believe in conversational ... (Read 54 times)

oliviahorn72 · **on:** Sep 11, 2019

Question 1

Sharon works at a retail store in the U.S. Even though the transactions take longer and are more difficult when she serves a customer who does not speak much English and have different cultural norms, Sharon is patient and realizes these interactions are inevitable and can still result in satisfaction for both the customer and her. Sharon is doing what suggested behavior to improve intercultural communication?

A) being altruistic
B) tolerating ambiguity
C) being ethnocentric
D) immersing herself in culture

Question 2

Individualistic cultures respect others' words, desire harmony, and believe in conversational politeness.

Indicate whether the statement is true or false