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Author Question: If a bank evaluates the capabilities of its training and development department employees prior to ... (Read 72 times)

tatyanajohnson

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If a bank evaluates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?
◦ identify the organization's current mission, goals, and strategies
◦ internal analysis
◦ external analysis
◦ implement strategies
◦ formulate strategies


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Marked as best answer by tatyanajohnson on Oct 24, 2019

zhanghao

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tatyanajohnson

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Reply 2 on: Oct 24, 2019
Excellent


kishoreddi

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Reply 3 on: Yesterday
Wow, this really help

 

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