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Author Question: Effective communication in a customer service setting relies upon customer service personnel ... (Read 72 times)

Zoey63294

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on: Oct 24, 2019
Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process: ________.
◦ discovering the customer's needs, meeting their needs, and following up
◦ the customer's expectations, the customer's desires, and the customer's satisfaction
◦ the customer's expectations, customer's perceptions of the quality of the service, and customer satisfaction
◦ the customer, the service organization, and the individual service provider
◦ the suppliers, the customer, and the organizational culture
Management (Canadian Edition) ¦ Robbins, Coulter, Leach, Kilfoil ¦ 11th Edition
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Marked as best answer by Zoey63294 on Oct 24, 2019

tuwy

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Reply #1 on: Oct 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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Zoey63294

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Reply 2 on: Oct 24, 2019
Excellent

Dinolord

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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