Gordon Wong, VP of Human Resources at Zeta Manufacturing, has just reviewed last month's disappointing productivity figures from the assembly plant where an empowerment program was launched six months ago. Not only was performance down, but employee expenses and related costs had doubled over the same period last year. Gordon could not understand why the empowerment program had not achieved better productivity results–especially since the assembly workers now had virtually complete control over their jobs. As he reviewed the report, he pondered, "Perhaps our empowerment initiatives did not go far enough? Maybe we need to give them even more power?" Using your knowledge of empowerment, what advice might you give to Gordon?
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