Wayne just started a new job for a company that distributes swimming pool hardware like brass drain filters, pumps, and flexible heating coils for pool heaters. The warehouse is filled with approximately 400 SKU's or individual products. Wayne has been told that he is responsible for being the final "approver" for all orders before they get loaded on to the truck and sent to the customer. At the same time, his supervisor has asked him to try to manage the labour costs in the warehouse for himself and the dozen or so of other employees in that area. In the middle of double checking a large and very complicated order, Wayne was asked to meet with the warehouse manager, as well as a handful of other managers from the company, to discuss customer service challenges. He is experiencing quite a bit of stress and he is worried it is going to get worse as the role ambiguity he is facing gets more confusing. The stressors Wayne is experiencing are coming from the intense
◦ work engagement.
◦ job resources.
◦ physical working conditions.
◦ job demands.
◦ work ambivalence.
How it all started, from the roots.
Brian Drain
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