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Author Question: What is a company's "culture?" What are some key characteristics of the culture at Yum! Brands, ... (Read 64 times)

mynx

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Question 1

Explain the distinction between attitudes and behaviors. Why is it important to focus on behaviors rather than attitudes when seeking to improve customer service?

Question 2

What is a company's "culture?" What are some key characteristics of the culture at Yum! Brands, Southwest Airlines, and Zappos?


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Marked as best answer by mynx on Mar 30, 2020

ynlevi

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mynx

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Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it


adf223

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

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