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Author Question: The appearance of a store, shop, or office conveys nonverbal messages to customers. (Read 191 times)

ETearle

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on: Mar 30, 2020

Question 1

When a customer is not acknowledged or greeted promptly:
◦ the organization misses an opportunity to establish a positive relationship.
◦ the customer may leave the organization and go elsewhere.
◦ he or she is likely to estimate that the time waiting to be served is longer than it may objectively be.
◦ All of the above.

Question 2

The appearance of a store, shop, or office conveys nonverbal messages to customers.
◦ true
◦ false
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Marked as best answer by ETearle on Mar 30, 2020

medine

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Reply #1 on: Mar 30, 2020
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ETearle

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Reply 2 on: Mar 30, 2020
:D TYSM

shailee

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Reply 3 on: Yesterday
Wow, this really help

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