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Author Question: Regarding courtesy titles, (Read 64 times)

schs14

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on: Mar 30, 2020

Question 1

The amount of call screening your customers face:
◦ is a good way to handle specialized problems.
◦ reduces stress.
◦ shows them how important you are in the organization.
◦ reveals something about your phone use attitudes.

Question 2

Regarding courtesy titles,
◦ they are an old-fashioned idea that has little merit today.
◦ they sound stuffy and are unnecessary in modern commerce.
◦ call handlers show respect for callers by using the more formal, Mr. or Ms.
◦ their use is inappropriate except in very formal organizations such as law firms or banks.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by schs14 on Mar 30, 2020

meryzewe

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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schs14

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Reply 2 on: Mar 30, 2020
Excellent

dantucker

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Reply 3 on: Yesterday
Wow, this really help

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