This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Regarding courtesy titles, (Read 15 times)

schs14

  • Hero Member
  • *****
  • Posts: 569
on: Mar 30, 2020

Question 1

The amount of call screening your customers face:
◦ is a good way to handle specialized problems.
◦ reduces stress.
◦ shows them how important you are in the organization.
◦ reveals something about your phone use attitudes.

Question 2

Regarding courtesy titles,
◦ they are an old-fashioned idea that has little merit today.
◦ they sound stuffy and are unnecessary in modern commerce.
◦ call handlers show respect for callers by using the more formal, Mr. or Ms.
◦ their use is inappropriate except in very formal organizations such as law firms or banks.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by schs14 on Mar 30, 2020

meryzewe

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 49% of students answer this correctly


schs14

  • Member
  • Posts: 569
Reply 2 on: Mar 30, 2020
YES! Correct, THANKS for helping me on my review

tranoy

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

About 3% of all pregnant women will give birth to twins, which is an increase in rate of nearly 60% since the early 1980s.

Did you know?

In women, pharmacodynamic differences include increased sensitivity to (and increased effectiveness of) beta-blockers, opioids, selective serotonin reuptake inhibitors, and typical antipsychotics.

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

Signs of depression include feeling sad most of the time for 2 weeks or longer; loss of interest in things normally enjoyed; lack of energy; sleep and appetite disturbances; weight changes; feelings of hopelessness, helplessness, or worthlessness; an inability to make decisions; and thoughts of death and suicide.

Examples of USP labels Source: Courtesy of Novartis Pharmaceuticals Corporation and Mallinckrodt Pha Examples of USP labels Source: Courtesy of Novartis Pharmaceuticals Corporation and Mallinckrodt Pha
Examples of USP labels Source: Courtesy of Novartis Pharmaceuticals Corporation and Mallinckrodt Pha Examples of USP labels Source: Courtesy of Novartis Pharmaceuticals Corporation and Mallinckrodt Pha
Localization of a Peptide The peptide is revealed by means of immunocytochemistry. The photomicrogra Localization of a Peptide The peptide is revealed by means of immunocytochemistry. The photomicrogra
John Lewis Krimmel’s painting of the Fourth of July in Centre Square Philadelphia (1812) shows the d John Lewis Krimmel’s painting of the Fourth of July in Centre Square Philadelphia (1812) shows the d
(A) Female head louse. (Courtesy of the Centers for Disease Control and Prevention/ Dr. Dennis ... (A) Female head louse. (Courtesy of the Centers for Disease Control and Prevention/ Dr. Dennis ...
Herpes labialis on the vermillion border of the lip. (Courtesy of U.S. Pharmacist). Herpes labialis on the vermillion border of the lip. (Courtesy of U.S. Pharmacist).
Video: Red Blood Cells - Erythropoietin (EPO)

For a complete list of videos, visit our video library