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Author Question: Companies can enhance their "trustability" by: (Read 228 times)

bcretired

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on: Mar 30, 2020

Question 1

Some ways customer demographics are changing discussed in this chapter are:
◦ young people becoming active consumers at earlier age.
◦ businesses face a more diverse mix of cultures.
◦ "baby boomers" are changing the image of active 60-plus buyers.
◦ All of the above.

Question 2

Companies can enhance their "trustability" by:
◦ keeping pricing information confidential so that customers do not feel they are paying too much.
◦ giving different policy answers to individual customers.
◦ automatically renewing subscriptions or product shipment so that customers don't have to do this.
◦ exceeding expectation for openness and transparency.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by bcretired on Mar 30, 2020

nekcihc358

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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bcretired

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Reply 2 on: Mar 30, 2020
Wow, this really help

FergA

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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