This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Companies should actively solicit feedback for the following reason(s): (Read 232 times)

naturalchemist

  • Hero Member
  • *****
  • Posts: 542
on: Mar 30, 2020

Question 1

Regarding mystery shoppers, they:
◦ have been greatly improved with use of hidden video.
◦ are best used to catch workers doing things wrong.
◦ should only go to random locations.
◦ work best when they observe general conditions rather than pre-determined things.

Question 2

Companies should actively solicit feedback for the following reason(s):
◦ on average, one customer in four is dissatisfied with some aspect of a typical transaction.
◦ dissatisfied customers tell many others thus creating negative ripple effects.
◦ only 5 percent of unhappy customers will complain to the company.
◦ All of the above are good reasons for getting corrective feedback.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by naturalchemist on Mar 30, 2020

nguyenhoanhat

  • Sr. Member
  • ****
  • Posts: 332
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 35% of students answer this correctly


naturalchemist

  • Member
  • Posts: 542
Reply 2 on: Mar 30, 2020
:D TYSM

cam1229

  • Member
  • Posts: 329
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

Did you know?

Many supplement containers do not even contain what their labels say. There are many documented reports of products containing much less, or more, that what is listed on their labels. They may also contain undisclosed prescription drugs and even contaminants.

Did you know?

Though newer “smart” infusion pumps are increasingly becoming more sophisticated, they cannot prevent all programming and administration errors. Health care professionals that use smart infusion pumps must still practice the rights of medication administration and have other professionals double-check all high-risk infusions.

Did you know?

By definition, when a medication is administered intravenously, its bioavailability is 100%.

Did you know?

According to the National Institute of Environmental Health Sciences, lung disease is the third leading killer in the United States, responsible for one in seven deaths. It is the leading cause of death among infants under the age of one year.

negative feedback loop negative feedback loop
J. P. Morgan, the financial genius, staved off ruinous competition among steel firms by combining mo J. P. Morgan, the financial genius, staved off ruinous competition among steel firms by combining mo
A negative feedback loop. A negative feedback loop.
The muscle-spindle feedback circuit The muscle-spindle feedback circuit
Climate-Feedback Mechanisms Climate-Feedback Mechanisms
Control of Homeostasis: Negative Feedback Control of Homeostasis: Negative Feedback
Video: Humerus Adduction Animation

For a complete list of videos, visit our video library