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Author Question: Companies should actively solicit feedback for the following reason(s): (Read 191 times)

naturalchemist

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  • Posts: 542
on: Mar 30, 2020

Question 1

Regarding mystery shoppers, they:
◦ have been greatly improved with use of hidden video.
◦ are best used to catch workers doing things wrong.
◦ should only go to random locations.
◦ work best when they observe general conditions rather than pre-determined things.

Question 2

Companies should actively solicit feedback for the following reason(s):
◦ on average, one customer in four is dissatisfied with some aspect of a typical transaction.
◦ dissatisfied customers tell many others thus creating negative ripple effects.
◦ only 5 percent of unhappy customers will complain to the company.
◦ All of the above are good reasons for getting corrective feedback.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by naturalchemist on Mar 30, 2020

nguyenhoanhat

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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naturalchemist

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Reply 2 on: Mar 30, 2020
Great answer, keep it coming :)

nothere

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Reply 3 on: Yesterday
Gracias!

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