This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Companies should actively solicit feedback for the following reason(s): (Read 188 times)

naturalchemist

  • Hero Member
  • *****
  • Posts: 542
on: Mar 30, 2020

Question 1

Regarding mystery shoppers, they:
◦ have been greatly improved with use of hidden video.
◦ are best used to catch workers doing things wrong.
◦ should only go to random locations.
◦ work best when they observe general conditions rather than pre-determined things.

Question 2

Companies should actively solicit feedback for the following reason(s):
◦ on average, one customer in four is dissatisfied with some aspect of a typical transaction.
◦ dissatisfied customers tell many others thus creating negative ripple effects.
◦ only 5 percent of unhappy customers will complain to the company.
◦ All of the above are good reasons for getting corrective feedback.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by naturalchemist on Mar 30, 2020

nguyenhoanhat

  • Sr. Member
  • ****
  • Posts: 332
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 35% of students answer this correctly


naturalchemist

  • Member
  • Posts: 542
Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it

chjcharjto14

  • Member
  • Posts: 342
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

Cancer has been around as long as humankind, but only in the second half of the twentieth century did the number of cancer cases explode.

Did you know?

Blastomycosis is often misdiagnosed, resulting in tragic outcomes. It is caused by a fungus living in moist soil, in wooded areas of the United States and Canada. If inhaled, the fungus can cause mild breathing problems that may worsen and cause serious illness and even death.

Did you know?

After a vasectomy, it takes about 12 ejaculations to clear out sperm that were already beyond the blocked area.

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

The human birth process as an example of positive feedback. The human birth process as an example of positive feedback.
Negative feedback control of a regulated variable. Negative feedback control of a regulated variable.
Negative feedback mechanism. Negative feedback mechanism.
Feedback control of the adrenal cortex. Feedback control of the adrenal cortex.
Sea Ice as a Feedback Mechanism Sea Ice as a Feedback Mechanism
Negative Feedback and Temperature Control Negative Feedback and Temperature Control
Video: Endocytosis -Types and Phagocytosis

For a complete list of videos, visit our video library