This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Companies should actively solicit feedback for the following reason(s): (Read 211 times)

naturalchemist

  • Hero Member
  • *****
  • Posts: 542
on: Mar 30, 2020

Question 1

Regarding mystery shoppers, they:
◦ have been greatly improved with use of hidden video.
◦ are best used to catch workers doing things wrong.
◦ should only go to random locations.
◦ work best when they observe general conditions rather than pre-determined things.

Question 2

Companies should actively solicit feedback for the following reason(s):
◦ on average, one customer in four is dissatisfied with some aspect of a typical transaction.
◦ dissatisfied customers tell many others thus creating negative ripple effects.
◦ only 5 percent of unhappy customers will complain to the company.
◦ All of the above are good reasons for getting corrective feedback.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by naturalchemist on Mar 30, 2020

nguyenhoanhat

  • Sr. Member
  • ****
  • Posts: 332
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 35% of students answer this correctly


naturalchemist

  • Member
  • Posts: 542
Reply 2 on: Mar 30, 2020
Excellent

covalentbond

  • Member
  • Posts: 336
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Addicts to opiates often avoid treatment because they are afraid of withdrawal. Though unpleasant, with proper management, withdrawal is rarely fatal and passes relatively quickly.

Did you know?

Pope Sylvester II tried to introduce Arabic numbers into Europe between the years 999 and 1003, but their use did not catch on for a few more centuries, and Roman numerals continued to be the primary number system.

Did you know?

A recent study has found that following a diet rich in berries may slow down the aging process of the brain. This diet apparently helps to keep dopamine levels much higher than are seen in normal individuals who do not eat berries as a regular part of their diet as they enter their later years.

Did you know?

Elderly adults are living longer, and causes of death are shifting. At the same time, autopsy rates are at or near their lowest in history.

Did you know?

Alzheimer's disease affects only about 10% of people older than 65 years of age. Most forms of decreased mental function and dementia are caused by disuse (letting the mind get lazy).

negative feedback loop negative feedback loop
Feedback control of the adrenal cortex Feedback control of the adrenal cortex
A negative feedback loop. A negative feedback loop.
Heat Exchanger Block Diagram Feedback Control System Heat Exchanger Block Diagram Feedback Control System
Negative feedback mechanism. Negative feedback mechanism.
Regulation of the mammalian pyruvate dehydrogenase by feedback inhibition and covalent modification ... Regulation of the mammalian pyruvate dehydrogenase by feedback inhibition and covalent modification ...
Video: Osmosis - water transport

For a complete list of videos, visit our video library