Which one of the following statements is TRUE?
◦ ISO 9000 is not an award for good quality.
◦ To achieve ISO 9000 standards, a company must have excellent quality.
◦ The Malcolm Baldrige National Quality Award is only for manufacturing companies.
◦ The Malcolm Baldrige National Quality Award and ISO 9000 are essentially the same things, except that ISO 9000 is a quality award for European companies.