Question 1
Which active listening technique invites a person in crisis to continue talking without giving the appearance that an interrogation is under way?
◦ minimal encouragements
◦ effective pauses
◦ open-ended questions
◦ emotion-labeling
Question 2
Which communication technique is seldom included in a police training program, but is often employed by officers?
◦ to connect with the person in crisis on an emotional level
◦ to simply lie to achieve a desired goal
◦ to respond to the adult ego state of an emotional person
◦ to hook the subject into a parallel transaction