Question 1
The fundamental rethinking and redesign of business processes to achieve improvements in critical measures of performance, such as cost, quality, service, speed, and customer satisfaction is ________.
◦ directing
◦ controlling
◦ reengineering
◦ structuring
Question 2
Which of the following efforts would most likely yield the greatest re-engineering benefits?
◦ focusing on a single activity to determine if it is necessary
◦ decreasing quantity of output produced to increase total factor productivity
◦ increasing costs of all inputs used to increase total factor productivity
◦ focusing on entire processes and elimination of unnecessary activities and task