Question 1
Examples of nonfinancial measures of quality include the ________.
◦ inspection costs incurred
◦ number of customer complaints
◦ design engineering costs
◦ quality training costs
Question 2
What is it that a statistical quality control chart does?
◦ it shows a graph of a series of random events of a process
◦ it plots each observation relative to specified ranges that represent the expected distribution
◦ it plots control observations over various periods of time
◦ it plots only those observations outside specified limits