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Author Question: Acme Janitor Service has always taken pride in the fact that it had one of the highest customer ... (Read 40 times)

scienceeasy

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Question 1

Total costs of quality help managers aggregate costs to evaluate the tradeoffs of incurring prevention costs and appraisal costs to eliminate internal and external failure costs.
◦ true
◦ false

Question 2

Acme Janitor Service has always taken pride in the fact that it had one of the highest customer response times in the home cleaning service industry. However, as the products manufactured for this industry have become more complex, the company's customer response time has declined. 

Required: 
Why do you think that response time declined if all other quality factors have remained the same?


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Marked as best answer by scienceeasy on Mar 6, 2021

cadimas

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scienceeasy

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Reply 2 on: Mar 6, 2021
:D TYSM


bdobbins

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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