Question 1
What is NOT a duty of a general service technician?
◦ Have the customer sign the work order
◦ Order the parts needed
◦ Diagnose the customer's concern
◦ Perform vehicle repair procedures
Question 2
What is NOT included on a work order?
◦ Customer's mothers maiden name
◦ VIN
◦ Mileage
◦ Description of work requested